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Customer Service

Shipping
Orders within Canada:
Please allow up to 2-4 weeks for delivery from the date of order. If product is in-stock we will ship out your order within 24 hours. We offer the following shipping method and delivery times.

Standard: Canada Post 5-7 Days.

Rush delivery available

Order Total (before taxes) Standard
Under $50 $10.00
$50.00 to $75 $15.00
$76 to $150 $ 20.00
$151 to $250 $ 25.00
Over $ 250.00 Free!  

Orders to the United States:

For US orders, please allow up to 2-5 weeks for delivery from the date of order. If product is in-stock we will ship out your order within 24 hours.

Standard: Canada Post 10-14 Days (Continental USA)

Rush delivery available


Pricing
All prices are in Canadian Dollars and subject to change without notice. All Canadian orders are subject to 7% GST and Ontario orders also add 8% PST.


Sizing

Jackets sizes are measured from the nape of your dog's neck to the base of the tail in inches. Collars should be measured in inches and allow you enough space to put 2-fingers under the collar for a proper fit


Accepted Methods of Payment

We accept VISA, MasterCard, Discover and American Express via PayPal.com. When we receive your payment through PayPal, a confirmation email will be sent to you. Please review it to ensure all ordered items are correct.


Cancellation Policy

Because we like to have all in-stock orders shipped out within 24-48 hours, orders can only be cancelled within 24 hours. If you would like to cancel an order, please contact us by e-mail at: Orders@BarksFifthAve.com. Please remember to include your name and item you would like to cancel.


Return Policy

If you are not happy with your item, you may return it for a full refund or exchange within 10 days. The item must be in Original condition / packaging and should not show any signs of use. We cannot refund shipping fees for original order shipping or returns. Sorry no returns on Sale Items.